Frequently asked questions

No. The Community Connect Hub is an independent, informational guide. We help you understand and find real public and community assistance programs — we don't administer them ourselves.

No. Everything on this Site — our guides, checklists, and calculators — is completely free to use.

No. Browsing this Site, reading a guide, or using a calculator has no effect on your eligibility for any government or community program. We simply provide information and point you to where to apply.

Eligibility rules vary by state, household size, and program, and they change over time. Each of our guides explains the general factors involved, but you'll want to confirm exact eligibility with the program itself or by calling 211.

Yes. We never sell your personal information, and SMS opt-in data specifically is never shared with third parties. See our Privacy Policy for full details.

Visit our Get Updates page, enter your name, email, and phone number, and check the consent boxes for the type(s) of messages you want to receive.

Reply STOP to any message at any time. You'll get a one-time confirmation and won't receive further automated messages from us.

Dial 211 (available in most of the US) to speak with someone who can connect you to local assistance programs, or use our Resources section to browse by category.